Refund & Cancellation Policy

Subscription billing

Creator Pro is a recurring subscription, billed either monthly at INR 299 per month or yearly at INR 2,499 per year, depending on the plan you choose at checkout. Payments are processed by Razorpay; Kolliq never sees or stores your card details. For international cards, your bank determines currency conversion and any related fees.

Cancelling is one click, and you keep your work

Cancel from Billing at any time to stop the next renewal. Pro stays active until the end of the period you already paid for, and there is no cancellation fee or notice period.

Your connected accounts and Channel HQ stay available on Free with no limit, and Analyze Videos & Posts, Analyze Competitors, and Tools return to their free monthly allowance. Nothing you have connected is deleted when you downgrade.

Refunds

Because Creator Pro grants immediate access to paid features for the billing period you pay for, completed charges are generally non-refundable once that period has started. We make an exception and issue a refund when a payment was charged in error, charged more than once for the same period, or taken after you had already cancelled before renewal.

On the yearly plan, cancelling partway through the year does not automatically refund the unused months: Pro stays active until the end of the year you already paid for, the same as a monthly cancellation. If you believe your situation should be reviewed for a partial refund, email us and we will look at it case by case; this is a manual review, not an automatic calculation.

How to request a refund

Email founder@kolliq.com with your account email and the Razorpay payment ID shown in your receipt or Billing history. We review eligible requests and, once approved, refunds are issued to the original payment method through Razorpay. Processing times depend on your bank or card network and are typically a few business days.

Failed or disputed payments

If a renewal charge fails, Razorpay may retry it and Pro features pause until payment succeeds; no partial charge is kept for a failed attempt. If you believe a charge on your statement is unauthorized or incorrect, contact us first so we can investigate before raising a dispute with your bank.